IT Support • Application Support • Development

Reliable IT Support
with developer-level problem solving.

I help teams keep users, business applications, and infrastructure running smoothly. With 7+ years across enterprise IT support, application support, software troubleshooting, incident management, and client-facing support, I bring technical depth with strong service ownership.

Open to: IT Support Specialist Application Support Analyst Technical Support Engineer Software Support
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Incident ReadyExperienced in tracking, resolving, and documenting incidents, service requests, and change requests.
Client FocusedStrong client communication, stakeholder support, SLA compliance, and CSAT awareness.
Dev ExposedHands-on support for Java applications, Git, deployments, testing, and release activities.
Ops MindsetComfortable supporting Windows, macOS, Office 365, AD, VPN, DHCP, networks, and hardware.
Recruiter match

Where I create value

A practical mix of enterprise support, software troubleshooting, and end-user service that helps teams resolve issues faster.

Application Troubleshooting

Investigate production issues, analyze logs, reproduce defects, document findings, and coordinate with developers for resolution.

End-User & Infrastructure Support

Resolve desktop, hardware, software, access, Office 365, AD, VPN, DHCP, and network-related requests.

Client & Stakeholder Communication

Provide clear ticket updates, manage expectations, support SLA compliance, and contribute to customer satisfaction.

Skills recruiters search for

Technical toolkit

A balanced stack for IT operations, application support, user troubleshooting, and development team collaboration.

IT & App Support

L1/L2 support, enterprise apps, user assistance

Incident Management

Service requests, problem/change process, RCA support

Windows / macOS

Desktop support, configuration, troubleshooting

Office 365

User support, productivity tools, access issues

Active Directory

User accounts, permissions, access support

Networking

VPN, DHCP, remote desktop, hardware support

SQL & Logs

Database checks, log analysis, issue investigation

Java Support

Java-based app support, defects, workarounds

Git / GitHub

Version control, collaboration, documentation

Jira / CRM Tools

Ticketing, tracking, client updates, SLA notes

CI/CD Tools

Build pipelines, deployments, release support, and delivery collaboration

Web Basics

Basic web development and content management

Career timeline

Professional experience

A career path built around technical support, enterprise applications, systems troubleshooting, and software support collaboration.

Jul 2024 - Nov 2025

Support Analyst

Broadridge - Makati, Philippines

  • Provided L1/L2 application and technical support for enterprise clients while supporting SLA compliance and CSAT.
  • Managed incidents, service requests, change requests, Jira tickets, CRM records, and client updates.
  • Supported Java-based applications, FIX Protocol, and client-facing platforms.
Jul 2021 - Jan 2024

Associate Software Engineer

Accenture - Philippines

  • Supported and maintained enterprise applications in a production environment.
  • Investigated production defects and provided fixes, workarounds, testing, and post-release support.
  • Used Confluence and Git for documentation, collaboration, and knowledge sharing while assisting with deployments and release support.
Feb 2020 - Feb 2021

Information Technology Technical Support

Unilab, Inc. - Philippines

  • Delivered on-site IT support for hardware, software, network, CCTV, and security systems.
  • Handled incidents and service requests to reduce business downtime.
  • Assisted users with access, device configuration, and technical troubleshooting.
Apr 2019 - Sep 2019

MIS Assistant Engineer

Yokogawa Philippines, Inc. - Philippines

  • Provided internal technical and application support.
  • Supported Office 365, web content management, and basic web development tasks.
  • Documented procedures and assisted with system maintenance activities.
Jun 2018 - Jan 2019

IT Site Support

EntraUSA Solutions Inc. - Philippines

  • Supported Windows and macOS environments at site level.
  • Managed Active Directory user accounts, VPN access, DHCP, remote desktop, hardware, and network support.
  • Assisted with network administration and virtualization tasks.
Education & credentials

Training foundation

Education

Systems Developer Course

MFI Polytechnic Institute Inc. - focused on programming languages, database management, and systems development fundamentals.

Certifications

Google Cloud Digital Leader

Cloud fundamentals credential supporting cloud-aware IT service, application support, and business technology discussions.

TESDA NC II - Computer Systems Servicing

Technical certification aligned with computer hardware, software, network, and systems servicing support.

Keywords & tools

Support stack

IT Support Jira CRM Tools Office 365 Active Directory Windows macOS VPN / DHCP SQL Log Analysis Java Git / GitHub CI/CD Tools Web Content Management

Need an IT Support Specialist who understands software?

I’m ready to support users, troubleshoot business applications, coordinate with developers, and help teams keep systems stable and reliable.

Email Michael